The Windscreen Company Introduces Out of Hour Messaging Service

Here at The Windscreen Company, we’re always looking for new ways to enhance our customers’ experience. From our mobile windscreen service that can carry out repairs at a location of your choice to emergency windscreen replacements that can support you when you need us most, customer care is at the forefront of everything we do.

And now, we’ve added yet another great element to our offering in the form of The Windscreen Company Chatbot Services. Launching very soon, we’re currently working on installing the Tawk chatbot to our website, which will provide users with a live chat function where they can discuss their circumstances with one of our technicians and ask questions out of hours.

This means that you can ask us any questions that may have crossed your mind, whenever they occur to you, day or night.

Why we’ve chosen Tawk

There are a whole host of live chat applications available, but at The Windscreen Company, we’ve chosen to use Tawk. Primarily, we selected Tawk as it’s renowned for being the very best customer communication platform in the industry, and has a 98% customer satisfaction score.

Some of the world’s biggest brands, including Adidas, Domino’s and Chevrolet, use Tawk to communicate with their customers and we believe that it will allow us to have intelligent conversations directly with consumers, providing you with all the knowledge you need about our range of services.

Easy to use, accessible to everyone and great at helping our team to monitor customer activity, using this platform means our customers will receive the best level of service time and time again.

How it works

The Windscreen Company chatbot service that we are set to use is extremely straightforward. Available to use 24 hours a day, if you contact us during working hours, then we can provide you with a rapid response to your query, answering any questions you may have.

But even better, it means you can get in touch with us out of hours and at a time that suits you best. If you have a burning question that you want to ask, it’s better to get it off your chest while it’s fresh in your mind. The Tawk platform will allow you to do this at any time, and a member of our team will be able to pick it up as soon as they can, before providing you with a swift and accurate response to what you want to know.

At The Windscreen Company, we provide mobile windscreen repair and replacement services to drivers throughout the South East and West Midlands, correcting any damage to windscreens and getting them back on the road as soon as possible. Able to carry out our services on vehicles of all types, to find out more about what we do, get in touch with our team today.